Frequently Asked Questions

How can we help?

Find quick answers about prescriptions, shipping, ordering, account support, and product information.

Support Center

Common questions

Some medications require a valid veterinary prescription, while others are available over the counter. Each product listing will indicate whether a prescription is required. If you're unsure, contact us and we'll help you figure out the next step.

Yes. We have access to most compounded pet medications. Because there are many possible formulations, we don't list every option on the site. Call, text, or email us the prescription and we'll provide a quote and estimated shipping time.

We charge a discounted dispensing fee of $6.99 on all prescription pet medications.

Your veterinarian can send the prescription by phone, fax, or direct upload through our website. We're also happy to contact your veterinarian on your behalf. Just reach out and we'll take care of it.

Some veterinarians charge a small fee for this service. Even when they do, using PetMedsForLess typically results in overall savings. For long-term medications, we recommend requesting a full-year prescription when possible.

Delivery is free on most orders $100 and over, with two exceptions. Orders under $100 are charged the real-time shipping rate calculated at checkout, based on package weight and destination.

  • Refrigerated products: Please place your order as usual. Because cold-chain packaging (box size and ice packs) makes these shipments more complex, a member of our pharmacy team will contact you with your actual shipping quote before we proceed. The shipping amount shown at checkout is an estimate only. You're also welcome to call us at 1-855-560-PMFL (7635) for a quote.
  • Oversized items or items with unusually high shipping costs: Larger items or items with unusually high shipping costs may carry additional shipping charges. If you'd like a quote before ordering, please call us at 1-855-560-PMFL (7635).

Local delivery within 30 km of Sudbury is $10, and in-store pickup is always free at 1100 Barrydowne Road.

Once your order is confirmed (and, for prescription items, your prescription is verified), it takes up to 3 to 5 business days for us to ship your package. After it ships, delivery time depends on the carrier and your location, so please plan accordingly. You'll receive tracking as soon as it leaves our pharmacy.

Refrigerated or specialty medications may require additional handling time.

We're a licensed pharmacy, not a warehouse. Every order is reviewed by our pharmacy team, and prescription items can only be dispensed after your prescription is verified. Some medications may also need to be ordered from our supplier. That's why it takes up to 3 to 5 business days for us to ship your package once your order is confirmed. You'll receive tracking as soon as it leaves our pharmacy.

es. We ship to all provinces and territories across Canada from our licensed Ontario pharmacy.

No FAQs matched your search. Try a different keyword or contact our support team.

Still have questions?

Contact our team and we will help you with products, prescriptions, orders, or general support.